Remote Support

By utilising and enabling (i.e. downloading the remote support tool) any remote support tool provided to you by Magic IT Services you are (1) representing that you are over the age of 18 and have the capacity and authority to bind yourself and your employer, as applicable, to the terms of the disclaimer below; and (2) consenting on behalf of yourself and/or as an authorised representative of your employer, as applicable, to be bound by this dis­claimer.

If you do not agree to all of the terms and conditions of the disclaimer, or do not represent the foregoing, you will not and may not receive remote support services from Magic IT Services.

You have requested the assistance of a Magic IT Services Customer Support Representative through a remote connection to your computer. The ability for Magic IT Services to remotely access your computer significantly enhances Magic IT Services’ ability to resolve your problem quickly. You understand that by requesting such assistance, you will be providing Magic IT Services’ Customer Support personnel with access to and control of your computer. In addition, you may be providing Magic IT Services’ Customer Support personnel with access to files that reside on your computer and the network it is attached to. Remote access services are provided at your sole risk.

Magic IT Services’ assistance is provided on the following terms and conditions:

Whilst all reasonable measures have been taken to ensure that the remote support service is virus-free no warranty is given that the services, system or server is free from infection from viruses or anything else that has contaminating or destructive properties and Magic IT Services shall have no liability in respect thereof.

Magic IT Services shall not be liable to the customer for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the provision of remote support services, except to the extent that such liability may not be lawfully excluded under the applicable law.

In the event that any exclusion contained in these terms shall be held to be invalid for any reason and Magic IT Services becomes liable for loss or damage that may lawfully be limited, such liability shall be limited to the charges paid by the customer for the services in the month in which the liability occurred.