Managed IT Support
Keeping Kent
Businesses Running.

What is Managed IT Support?

Managed IT Support is becoming increasingly vital for companies because technology being used is mission critical. It includes automated systems to monitor devices and networks, as well as scheduled maintenance tasks such as Windows and other software upgrades to ensure security and bug fixes are in place.  In our world where cyber security is becoming increasingly vital, it protects our businesses from harm and prevents waiting for something to break or for hackers or malware to cause damage before action is taken.

Benefits of Managed IT Support

• 24/7 proactive monitoring to check for hardware/software faults or security issues.
• Automated security patches and upgrades.
• Automated warnings for disk space or RAM usage.
• Conformity and monitoring to ensure Cyber Insurance and certification compliance.
• Hardware and software auditing.
• Improved support cost management.
• Regular reporting.

In addition, our managed support packages allow us to ensure you have the support, security and other services bundled into monthly fees. These packages are designed to include monitoring, updates, auditing, support, antivirus (endpoint security), backup, email and web security, encryption and user security training.

Co-Managed IT Support and Services

If you want the flexibility and control of Co-Managed IT Support and Services, we are able to offer you the service level you require and have been offering this type of service for many years to our existing client base.

Service Bundles

Rather than having a complicated menu of services, we have carefully selected a number of packages below to bundle these together.  We know that all businesses are different, so we still have other services that can be added to your packages for your particular needs and based on our recommendations.  Don’t worry though – we will always recommend what you should be using based on your individual business case.

We continue to review our packages to ensure that we offer high quality solutions for our customers so you get the tools and protection that your business needs.

We split our coverage between Users, Workstations, Servers and Networks/Company.  Each category has its own requirements for Managed IT Support, so we keep those separate and transparent.