Managed IT Support

Our customisable support services include a range of managed options, that can be tailored to your requirements.

These offer a step up from ‘ad-hoc’ support, often called ‘break-fix’, to both enable problems to be notified and reported on, as well as providing preventative maintenance.

The options allow you to decide the level you want for your computers, which can be mixed and matched across your organisation.

• Manage and track updates to prevent security breaches (like WannaCry etc).
• Audit site security.
• Audit IT hardware.
• Produce monthly reports.
• Provide continuous proactive monitoring and automatic fixing for selected issues.
• Scalable and can monitor the devices you choose.
• Carry out automated maintenance (updates, scans, defragmentation etc) without interrupting users (requires a ‘maintenance schedule’ period).

Terms:

1. All prices are subject to VAT.
2. All contracts are currently subject to a 12 month period, but can be paid monthly.
3. Additional devices can be added at any time, charged at the current rates.
4. Any Network Switch or Firewall device requiring managed support will need to be included in a service charge, otherwise these will be excluded.
5. With servers, costs would apply per physical and virtual server (Virtual Machine), but these can be agreed on a case by case basis.

If you have any questions or comments, please let us know.