Proactive, friendly IT support for small businesses across Kent. We monitor, maintain and protect your systems so problems are prevented before they disrupt your day.
Book a free, no-obligation chat and discover how we can help.
Managed IT Support in Kent
Managed IT Support
Keeping Kent
Businesses Running.
Proactive Monitoring
Prevent issues before they cause disruption.
Fast Local Response
Kent based support when you need it.
Security and Backups
Protected systems and resilient data.
Support That Scales
Managed IT that grows with your business
BENEFITS OF MANAGED IT SUPPORT
Support that prevents problems, not just react to them
Our managed IT support keeps your systems monitored, maintained and secure, so your business can focus on what it does best. We take a proactive approach, reducing downtime, improving security and making sure your technology works for you.
Fewer IT problems
Proactive monitoring and maintenance help catch issues early.
Better security
Your people, devices and business data protected.
Responsive support
Direct access to experienced help when you need it.
Technology under control
Updates, monitoring and ongoing management so IT doesn’t get neglected.
WHY CHOOSE MAGIC IT SERVICES?
Managed IT without the impersonal helpdesk
We’re not a large call-centre. We’re a Kent-based, independent IT partner that takes the time to understand your business and provides practical, reliable support from people who actually care.
Direct access to experienced support
Speak to someone who knows your business.
Kent based and Independent
Supporting local businesses since 2009.
A flexible approach
Support that fits your business, not rigid minimums.
Practical and honest advice
Honest recommendations without unnecessary replacement.
Designed for small and growing businesses
Helping you get the most from your technology.
BUILT AROUND HOW YOUR BUSINESS WORKS
People and devices need different protection
Your people and your devices have different IT needs. Some services relate to the person and their Microsoft 365 account, others relate to the computer they use. Servers, networks and identity services have different requirements again. That’s why our Managed IT Support is built from separate service packs rather than forcing everything into a single per-user or per-device price.
Your People
Microsoft 365 User Packs
- Microsoft 365 management
- Microsoft 365 tenant security and monitoring
- Email security & filtering
- Cloud backup (Microsoft 365)
- Security awareness training
- Password management
- Centralised email signatures
- Pay as you go or inclusive support
Your Devices
Workstation Packs
- 24/7 automated monitoring and alerts
- Proactive maintenance
- Patch management
- Endpoint security
- Device encryption
- Device health and performance checks
- Workstation backup
Servers
Monitoring, security and backup for your critical systems.
- 24/7 automated monitoring and alerts
- Proactive maintenance
- Patch management
- Endpoint security
- Server health and performance checks
- Server backup
- Pay as you go/inclusive support
Infrastructure & Sites
Firewalls, switches, Wi-Fi and network management.
- Router and firewall management
- Network switch management
- Business Wi-Fi and guest networks
- Internet connectivity monitoring
- Firmware updates and configuration backups
- Secure remote access and site connections
Entra ID Management
Managing who can access your business systems.
- User accounts and security groups
- Multi-factor authentication (MFA)
- Conditional Access and sign-in policies
- Access permissions and administrator roles
- Sign-in monitoring and security alerts
- Device joining and access controls
Services shown are available across our managed IT packages. We’ll confirm exactly what is included in your recommended combination.
OUR MANAGED IT SUPPORT PACKS
Together we will choose the combination that’s right for your business. We’ll help you find the best fit after a short, no-obligation review.
User Packs
Security and management services based on Microsoft 365 services
Essentials
365 User Pack
365 User Pack
Our Essential 365 User Pack including baseline security and management for any Microsoft 365 user
- Microsoft 365 User Management
- Pay as you go Support
- Microsoft 365 Mailbox, OneDrive, Teams and SharePoint backup
- Microsoft 365 Mailbox Security
- Microsoft 365 Tenant Security and Monitoring
Popular
Essentials Plus
365 User Pack
365 User Pack
Our Essentials Plus 365 User Pack adds Cyber Security Awareness Training and Email Signatures
Everything in the Essentials 365 User Pack, plus:
- Password Management
- Email Signature Management (Pro Version)
- Security Awareness Training
Standard
365 User Pack
365 User Pack
Our Standard User Pack has remote support included
Everything in the Essentials Plus 365 User Pack, plus:
- Remote Support Included
Workstation Packs
Proactive monitoring including patches and updates, antivirus and antimalware protection, device encryption, device configuration, workstation backups etc.
Essentials
Workstation Pack
Workstation Pack
Our Essentials Workstation Pack including baseline security and management
- 24/7 Monitoring and alerts
- Proactive Maintenance
- Mid range Antivirus and Antimalware protection
Recommended
Essentials Plus
Workstation Pack
Workstation Pack
Our Essentials Plus Workstation Pack increases your security protection
Everything in the Essentials Workstation Pack, plus:
- High end Managed Antivirus and Antimalware protection
- Disk encryption
- Zero Trust Application protection
Workstation Additional Options
Workstation Options that can be added to a pack
- Workstation Backup
Server Packs
Proactive monitoring including patches and updates, antivirus and antimalware protection, device encryption, device configuration, server backups etc.
Essentials
Server Pack
Server Pack
Our Essentials Server Pack including baseline security and management
- 24/7 Monitoring and alerts
- Proactive Maintenance
- Mid range Antivirus and Antimalware protection
Recommended
Essentials Plus
Server Pack
Server Pack
Our Essentials Plus Server Pack adds backup and disaster recovery
Everything in the Essentials Server Pack, plus:
- Managed Backup and Disaster Recovery
Standard
Server Pack
Server Pack
Our Standard Server Pack increases your security protection
Everything in the Essentials Plus Server Pack, plus:
- High end Managed Antivirus and Antimalware protection
- Zero Trust Application protection
GETTING STARTED IS SIMPLE
From initial chat to ongoing support
Initial conversation
Tell us about your business, your current setup and any challenges.
IT review
We assess your current IT setup and discuss your requirements.
Our recommendations
We’ll propose the right combination of service packs for your business.
Setup & ongoing support
We get everything in place and continue to monitor, manage and support you.
Book a free IT chat
Choose a time for a free, no-obligation 15-minute phone or Microsoft Teams call about your business and how we can help.